Refund Policy
Welcome to Jexira Zontax's refund policy page—your guide to understanding our commitment to customer satisfaction and how we handle returns and refunds. We believe in transparency and ensuring that our customers are well-informed about our processes.
Eligibility Criteria
To be eligible for a refund, you must meet certain criteria which include, but are not limited to:
- The request must be made within 30 days of purchase.
- The service or product should not have been used extensively.
- Proof of purchase is required—keep those receipts handy!
Refund Process
Our refund process is straightforward. Here's how it works:
- Contact our support team via email at support@scholarzetacourses.com or call us at +60179774312.
- Provide your order details and reason for the refund request.
- Our team will review your request and respond within 5-7 business days.
Refund Timeframes
Once approved, refunds are processed within 10-14 business days. Depending on your payment method, it may take additional time for the funds to reflect in your account.
Non-Refundable Items
Certain products and services are non-refundable, including:
- Custom floral arrangements.
- Digital products after download.
Partial Refunds
In some cases, partial refunds may be granted. This could occur if:
- The product is returned in a used condition.
- Only a portion of a service package was utilized.
Refund Methods
We typically refund to the original payment method. Alternatively, store credit can be provided if preferred.
Cancellation Policies
For recurring subscriptions, cancellations must be made at least 5 days before the next billing cycle to avoid charges for the subsequent period.
Contacting Customer Service
If you have any questions, our customer service team is here to assist. Reach out via the contact details provided above.
Exceptions and Returns
Exceptions to the standard policy may apply for special circumstances. If applicable, products should be returned in their original packaging.
International Refunds
For international customers, refunds may incur additional processing fees. Please contact support for precise information.